Job Title/Position: Valet
 

• Greet and assist all arriving and departing members/guests and determine their immediate needs.
• Issue and collect vehicle claim tickets and/or update inventory.
• Park and retrieve vehicles upon request in a timely manner.
• Assists members and guests with personal items, luggage, and recreational equipment. Transfers items to the requested location.
• Assist members and guests in and out of vehicles, open vehicle and lobby doors.
• Provides club and general area information, directions, and resources.
• Prevents unauthorized people from entrance to club and amenity areas.
• Maintains clean and safe entrances to member areas and parking lots. Including but not limited to sweeping, leaf blowing, snow shoveling, trash and debris removal.
• When applicable or otherwise instructed, provides basic cleaning services for vehicles, such as: removing trash, vacuuming floor mats, cleaning mirrors and windshields, snow clearing, etc.
• Directs members and guests to desired area or location.
• Transports items to specified locations when requested by members or internal departments.
• Attends staff meetings.
• Anticipate needs and engage with members/guests to build strong and meaningful relationships.
• Performs other appropriate tasks assigned by the Member Services Manager or the Valet Supervisor.

• Valid driver’s license.
• No moving violations or incidents within the past three years, and no major incidents (i.e., DUI) within the past five years.
• An annual driver’s license background check will be required.
• Ability to perform role under stressful situations, in inclement weather, or in emergency situations.

• Able to work outside in all weather conditions.
• Able to bend over to enter and exit vehicles of various sizes and heights.
• Able to quickly park and retrieve autos from parking area.
• Regularly exposed to moving mechanical parts and weather conditions.
• Frequently exposed to fumes or airborne particles.
• Occasionally exposed to wet and/or humid conditions; high, precarious places; extreme cold; extreme heat; risk of electrical shock; and vibration.
• The noise level in the work environment is usually moderate to loud.
• Able to meet and perform the physical requirements and to work effectively in an environment which is typical of this position.
• Frequent lifting, bending, climbing, stooping and pulling.
• Frequent repetitive motions.

• High school diploma or GED preferred.
• College preferred, but not required.
• Experience with operating and parking various types of automobiles.
• Prior Valet experience preferred, but not required.
• Experience working in a luxury hospitality environment preferred, but not required.

• Maintains neat and professional experience and always observes personal cleanliness rules.
• Self-motivated.
• Member and guest-service oriented.
• Acts professionally.
• Displays a positive attitude toward all (staff, members, guests).
• Courteous towards others.
• Demonstrates a willingness to help others.
• Always acts ethically.
• Works well in a team environment.
• Being creative and proactive.
• Must be aware and able to abide by safety practices.
• Reliable and predictable attendance.
• Wears a clean and presentable uniform.
• Ability to exercise good judgement under pressure.
• Can prioritize needs and effectively manage resources.
• Knowledgeable about and consistently follows policies and procedures as outlined in the employee handbook.
• Must be able to work holidays, weekends, and overtime as needed.