Company Overview:

Wasatch Peaks Ranch is developing and building a new private mountain resort community

located in the Wasatch Mountains just 30 minutes north of Salt Lake City. The development

encompasses 12,000 acres including 3,000 acres of private ski terrain; a Tom Fazio-designed private

golf course; and 460 private homes and homesites being developed under a multi-phase 10–15-

year buildout. This multi-billion-dollar project will offer the most exclusive array of skiing, golf, and a

variety of other amenities in a private club setting.
 

Position Summary:

The Basket Check Representative will be responsible for ensuring a top-notch experience for

members, guests, and prospects by offering personalized services. They will provide baskets for

members and their guests to store personal items during skiing or overnight/multi-day ski visits.
 

Job Description and Focus:

Provide personalized and professional concierge services for members and their guests, including:

• Offering friendly and specialized attention while handling basket storage needs.

• Responding promptly to incoming calls and emails to impress members, guests, and prospects with our responsiveness and local knowledge.

• Warmly greeting members, guests, and prospects visiting the club.

• Assisting the events team in planning and scheduling special events, parties, or meetings.

• Supporting the membership team with member relations, assembling/delivering member welcome packages, member orientations and tours, and peak period operations at member hosting locations.

• Working closely with WPR teams to consistently enhance the member experience and attending team, department, and company-wide meetings as required.

• Performing other duties and working on special projects as assigned or required.

• Maintain a clean, organized basket check and boot-up area, including day use complimentary storage.

• Properly retrieve all items left behind at the end of the day, log them into Lost & Found, label them accordingly, and store them in the secure basket check area. Provide personalized and professional concierge services for members and their guests including, but not limited to: skis, helmets, poles, gear, outerwear, personal items, children’s apparel, games, toys, clothing, phones, keys, gifts.
 

Classification:

Full-time, Seasonal, Non-Exempt
 

License or Safety Requirements:

Experience with Word, Adobe, Outlook, Excel preferred.
 

Educational Requirements:

High school diploma, GED equivalent or higher required. Bachelor’s degree preferred.

A minimum of three to five years in a resort, club or hospitality industry setting preferred.
 

Job Knowledge, Core Competencies and Expectations:

• Excellent English verbal and written communication skills.

• Proficient in Microsoft Office Suite or related software. Experience with Salesforce preferred.

• Excellent problem-solving and critical thinking skills.

• Must have a positive attitude with the ability to remain flexible and patient.

• Excellent organizational and multitasking skills.

• Excellent administrative skills.
 

Physical Requirements/Must have the ability to:

• Visually inspect all work areas.

• Manage several software platforms and exhibit strong computer skills.

• Operate for several hours at a time.

• Stand, walk, push, pull, lift, grasp, twist, and bend for extended amounts of time.

• Lift up to 50 lbs occasionally, 25 lbs frequently, and 10 lbs constantly.
 

Position Expectations:

• Maintains neat and professional experience and always observes personal cleanliness rules.

• Self-motivated.

• Member and guest-service oriented.

• Acts professionally.

• Displays a positive attitude toward all (staff, members, guests).

• Courteous towards others.

• Demonstrates a willingness to help others.

• Always acts ethically.

• Works well in a team environment.

• Being creative and proactive.

• Must be aware and able to abide by safety practices.

• Reliable and predictable attendance.

• Wears a clean and presentable uniform.

• Ability to exercise good judgement under pressure.

• Can prioritize needs and effectively manage resources.

• Knowledgeable about and consistently follows policies and procedures as outlined in the employee handbook.

• Must be able to work holidays, weekends, and overtime as needed.

A comprehensive benefit package is available at date of hire. Benefits include medical, vision, dental, 401k, EAP, short-term and long-term disability, ski privileges, wellness initiatives, paid time off (PTO), and more.

WPR conducts background checks on all employees on an annual basis.